Shipping Policy

Effective Date: July 3, 2026

Thank you for shopping with The Purple Cultures. We're committed to getting your order to you as quickly and smoothly as possible. Here's everything you need to know about how we handle shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. During high-volume periods, processing may take a little longer — if there's a significant delay, we'll notify you at the email address provided at checkout.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout:

United States: 3–7 business days
International Orders: 7–21 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. For international orders, any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active in the carrier's system.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. If you notice an error, contact us immediately — we cannot guarantee changes once an order has entered processing or been shipped. Orders returned due to an incorrect or incomplete address may require additional shipping charges before being resent.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please reach out to us at info@thepurplecultures.com. We'll work with the carrier to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged packaging and item so we can assist you right away.

Questions?

We're happy to help! Reach out to us at info@thepurplecultures.com or call us at 646-256-4411.