Política de reembolso

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, the item must be in new, unused condition and returned in its original packaging, unless the item arrived defective, damaged, or incorrect.

To request a return, please contact us at info@thepurplecultures.com within 30 days of delivery. Please wait for return instructions before sending your item back.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear on your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you'd like to exchange an item, please contact us before returning it. Exchanges are subject to product availability.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To request a return, please contact us with:

• Your full name.
• Order number.
• Reason for the return.

Email: info@thepurplecultures.com

Please wait for return instructions before sending your item.

Questions?

If you have any questions about this Return & Refund Policy, please contact our customer support team. We're committed to providing a fair and hassle-free shopping experience.